FAQs
Our Workshop
We are currently open by appointment only. We are typically in Monday to Saturday, but be sure to give us a shout if you're making a trip in.
Absolutely! We also work in a wicked building full of other amazing creative folks, and a lovely café. If you're ever in the building, please don't be shy to knock on the door.
We have a selection of goods that are ready for purchase. We accept credit, debit and cash in the workshop.
Shipping
We offer a local pick-up option from our workshop at Eltuek Arts Centre, in Sydney, Nova Scotia. To arrange for pick-up, reach out to us via text/phone at 902-623-2856, or shoot us an email.
Expedited Courier - We ship mostly with UPS and Purolator (sometimes Expedited Canada Post) and offer a flat rate as follows:
- $12 for the Maritimes
- $19 for the rest of Canada
- $15USD for mainland USA
Untracked Canada Post - This shipping option will only show for smaller items that can fit in regular mail. There is no tracking or insurance on this option, so keep that in mind.
- $5 Canada-wide
- $5USD mainland USA
We keep the banner on our website's home page up to date with current lead times. Each products is made by hand, just for you, so there is typically a lead time before it's ready to ship or be picked up.
Don’t hesitate to reach out if you have a timeline you need to meet - we can almost always accommodate!
Other
We want you to be 110% stoked on your purchase from us. If for any reason your order does not meet your expectations, please let us know. We do offer an 14 day exchange / store credit if the item is in original, unused condition and in original packaging (and is not personalized). Returns are accepted on a case-by-case basis and may be subject to a $5 re-stocking fee. Please send us an email and we can see what we can do.
Anything customized is final sale, so please make sure you spell your name right!
We stand by every product we make, and offer a lifetime warranty on manufacturing defects to the original user of the Goods. Please let us know what happened, and send some pictures of the issue. If the issue stemmed from craftsmanship (not normal wear and tear) we will repair or replace free of charge - just get the Goods to us, and we will take care of the rest. Please email us to start this process if needed.
Yes we do! If you're looking to sell our products, please send us an email at phee@pheesoriginalgoods.ca
Yes, we can! You can find more information here.